FAQ
FAQ – Wholesale
1. What is your minimum order quantity (MOQ)?
Q: What is your minimum order quantity?
A: Our minimum order quantity is 15 pieces per order. We support mixed styles, allowing retailers to test different designs and build their collections with lower risk.
2. Can I mix different styles in one order?
Q: Can I choose different styles in one order?
A: Yes. We support mixed styles. You can select different products from our collections as long as the total quantity meets the MOQ requirement.
3. What is your wholesale price?
Q: How much do your products cost?
A: We do not publish fixed wholesale prices on the website. Pricing depends on the selected styles, quantities, and order requirements. Add the products you are interested in to your Quote List and submit an inquiry, or contact us directly, to receive a tailored quotation.
4. Do you provide samples?
Q: Can I order samples before placing a bulk order?
A: Sample orders may be available on request, but samples are not free. Please contact us with the styles you are interested in so we can confirm availability and sample costs.
5. Do you support OEM or customization?
Q: Do you offer customized services?
A: Yes. We can discuss customization options including packaging, labels, colors, and other requirements based on order quantity and product availability.
6. How long does shipping take?
Q: How long does shipping take?
A: Delivery time varies depending on the destination, shipping method, and customs clearance process. After confirming your order, we will provide an estimated delivery time and recommend the most suitable shipping option based on your requirements. We work with reliable logistics partners to ensure smooth and efficient delivery worldwide.
7. Do you ship internationally?
Q: Do you provide worldwide shipping?
A: Yes. We provide international shipping solutions for boutiques, online retailers, and businesses worldwide. Shipping methods will be arranged based on your location and order requirements.
8. How can I place a wholesale order?
Q: How can I start a wholesale order?
A: Please contact us with the products you are interested in, including product styles and quantities. Our team will provide product information, availability, and a quotation based on your requirements.
9. Are you a manufacturer or wholesale supplier?
Q: What does HKWON LAB specialize in?
A: HKWON LAB is a wholesale sourcing business, not a factory. We work with manufacturing and supplier partners to source lingerie and intimate apparel for boutiques and online retailers. Availability depends on the selected style and supplier.
10. How do I get a quotation?
Q: How can I receive a wholesale quotation?
A: Simply send us the products you are interested in and the estimated quantity. We will review your requirements and provide a suitable wholesale quotation.