Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for choosing HKWON Global.

This Shipping Policy explains how we process and deliver orders worldwide.

1. Order Processing Time

Order processing times may vary depending on product type, order quantity, and customization requirements.

Estimated processing times:

  • Standard Products: 3–7 business days
  • Wholesale Orders: 5–15 business days
  • OEM/ODM Orders: To be confirmed based on project requirements

Production and processing times do not include shipping transit time.

2. Shipping Methods

We work with reliable international logistics providers and shipping partners.

Available shipping methods may include:

  • Express Shipping
  • Air Freight
  • Sea Freight
  • Other logistics solutions agreed upon with customers

The shipping method will be selected based on the order quantity, destination, and customer requirements.

3. Shipping Costs

Shipping costs are calculated based on:

  • Product weight and volume
  • Destination country or region
  • Shipping method selected

Final shipping costs will be confirmed before order shipment.

4. Delivery Time

Estimated delivery times vary by destination and logistics provider.

Actual delivery times may be affected by:

  • Customs clearance procedures
  • Public holidays
  • Weather conditions
  • Transportation disruptions

HKWON Global is not responsible for delays caused by factors beyond our control.

5. Customs Duties & Taxes

Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their local authorities.

Please check your local import regulations before placing an order.

6. Shipping Address

Customers are responsible for providing accurate shipping information.

Additional charges resulting from incorrect addresses may be the customer's responsibility.

7. Damaged or Lost Shipments

If your shipment arrives damaged or appears to be lost, please contact us within 7 days of delivery and provide supporting photos or documentation.

We will assist in investigating the issue with the logistics provider.

8. Contact Information

For shipping inquiries, please contact:

Email: hkwonofficial@gmail.com

HKWON Global

Operated by Haikou Xiaquan E-commerce Co., Ltd.